Frequently Asked Questions

Everything you need to know before your visit

We want your experience at Skinne Face and Body Care to feel easy, comfortable, and personalized from the moment you book your appointment. Below are answers to some of our most frequently asked questions.

If you have a question that isn’t answered here, our team is always happy to assist.

Appointments

How do I book an appointment?

Appointments can be booked online through our website or by contacting our spa directly. If you are unsure which treatment is right for you. We are happy to assist you guide you towards the best decision.

How early should I arrive for my appointment?

We recommend arriving 5 minutes before your scheduled appointment to allow time to check in, get comfortable, and complete any necessary paperwork.

What happens if I’m late?

We understand that things can happen! However, arriving late may shorten your treatment time so that we can stay on schedule for our following guests. Please contact us as soon as possible if you know you are running late.

Can I request a specific esthetician?

Absolutely! You are welcome to request your preferred provider when booking. We recommend booking gin advance if you have a specific esthetician you would like to see. 

Can I book multiple treatments together?

Depending on the services selected, treatments may be combined or scheduled back to back. Our team can help determine the best way to schedule your services.

Choosing Your Treatment

I’m not sure which treatment is right for me. What should I book?

If you are unsure what your skin needs, we recommend starting with a consultation or choosing a customizable treatment. Your esthetician will evaluate your skin and discuss your goals before recommending the best approach.

Can my treatment be customized?

yes! Many of our treatments can be customized based on your skin’s needs, concerns, and goals. Your esthetician may recommend treatment enhancements or modifications to create a more personalized experience. 

Do I need a consultation before my first treatment? 

Some treatments may require a consultation or skin evaluation before they can be performed. If a consultation is require, our team will let you know when scheduling your appointment. 

Can I receive a treatment If I have sensitive skin?

Many treatments can be adapted for sensitive skin, but every complexion is different. Your esthetician will evaluate your skin and determine which treatments and products are appropriate for your skin.

Preparing for your appointment

Should I arrive with a clean face?

Whenever possible, arrive with clean skin and minimal makeup. If you are coming directly from work or another activity, don’t worry, our team can prepare your skin before your treatment. 

Should I stop using my skincare products before appointment?

Some professional treatments may require you to temporarily discontinue certain active ingredients or treatments beforehand. Your provider will give you specific instructions based on your service. 

Can I work out before or after my appointment?

This depends on the treatment you’ve received. Certain services may require you to avoid exercise, heat, or sweating for a period of time afterward. Your esthetician will provide personalized aftercare instructions. 

What should I bring to my appointment?

You generally don’t need to bring anything special. If you are currently using prescription skincare or have questions about your routine, it can be helpful to have your product information available for your esthetician.

After your treatment

Will I receive aftercare instructions?

Yes. Your esthetician will provide you with personalized recommendation based on the treatment you received and your skin’s needs.

Can I go back to work after my treatment?

It depends on the service. Some treatments have little to no downtime, while others may cause temporary redness, sensitivity or peeling. Ask our team about the expected downtime when booking.

When will I see results?

Results may vary depending on the treatment, your skin, and your individual goals. Some services provide an immediate glow, while treatments focused on long term skin improvement may require multiple sessions.

How often should receive professional treatments?

Your ideal treatment schedule depends on your skin, concerns, and goals Your esthetician can create a personalized treatment plan and recommend how frequently you should return.

Cancellations & Rescheduling

What is your cancellation policy?

We understand that plans can chase. Please provide as much notice as possible if you need to cancel or reschedule your appointment. Our cancellation policy and any applicable fees will be reviewed when booking.

What happens if I need to reschedule?

We’re happy to help you find another appointment time based on availability. Please contact us as soon as you know you need to make a change.

What happens if I don’t show up for my appointment?

No-Shows may be subject to our cancellation or no-show policy. We appreciate your consideration of our providers and other guests who may have wanted that appointment time.

Payments & Products

What form of payment is do you accept?

We accept major forms of payment. Please contact our spa if you have questions about a specific payment method.

Do you sell professional skincare products?

Yes! We offer professional skincare products selected to complement our treatments and support your at home routine.

Can my esthetician recommend products for me?

Absolutely. Your esthetician can help you create a simple, personalized home-care routine based on your skin type, concerns, lifestyle, and treatment goals.

Do I need to purchase products after my treatment?

No, product recommendations are intended to help support your skin between professional treatments, but your skincare routine is always your choice.

Treatment Enhancements

What are treatment enhancements?

Enhancements are additional service or targeted treatments that can be added to select services to further customize your experience.

Can I add an enhancement to my appointment?

Many enhancements can be added to qualifying treatments. Availability and compatibility depend on the service you’re receiving and your skin’s condition.

How do I know which enhancement to choose?

Your esthetician can recommend enhancements based on your skin’s needs and your goals. You don’t have to know what to choose before your appointment. We are here to help you!

Memberships

Does Skinne offer memberships?

Yes! We offer 4 different kinds of memberships that are designed to make maintaining your skin and wellness routine easier while providing exclusive member benefits.

Can I use my membership benefits on any treatment?

Membership benefits vary depending on your membership. Our team can explain your specific benefits and which services are eligible.

Can I use the membership benefits on products?

Yes, product discounts or other product related benefits may vary by membership. Please ask our team for details about your membership.

Skin health & Safety

How do I know if a treatment is safe for me?

before your treatment, your esthetician will review relevant information about your skins and treatment history. It is important to let us know about any medications, skincare products, recent treatments, allergies or changes in your skin. 

What if I have an active skin concern?

Certain conditions or active flare-ups may require us to modify, postpone , or avoid a treatment. Your safety and skin health always comes first. 

Can I receive treatments while using prescription skincare?

It depends on the medication and treatment. Please let your esthetician know about any prescription skincare or medications before your appointment so we can determine the appropriate treatment plan.

Still have questions?

We are here to help?

If you don’t see your question answered above, please reach out to our team. We would be happy to help you choose a treatment, prepare for your appointment, or answer any questions about your Skinne experience. 

You can always contact us at:

(407) 973 6617 

info@skinnefaceandbody.com